QUESTION-1: HOW LONG DOES IT TAKE TO DELIVER MY ORDER?
Answer-1: Handling Time: 1 Business days
Shipping Time: 2 Business days
Shipping Fee: Free Shipping to any UK Destination. We do not ship outside United Kingdom
Shipping from: UK warehouse
QUESTION-2: HOW DO I TRACK MY ORDER?
Answer-2: Once your product has been dispatched, you will receive a tracking number that will allow you to follow it until it is delivered to you. You also can track your order by using your tracking number from Tracking Your Order
QUESTION-3: WHAT’S YOUR RETURN POLICY?
Answer-3: The Merlin UK store respects the 14-day return policy. All returns must be made within thirty (14) days after receiving your item. We cannot accept returns beyond 14 days. Read more details about Refund Policy.
QUESTION-4: HOW DO I MAKE CHANGES TO AN EXISTING ORDER?
Answer-4: You may cancel your order for a free cost within 12 hours of making your order by responding to the order confirmation email. You may then cancel as long as the goods has not yet been sent. The order cannot be canceled after it has been sent.
If you fulfill the "cancel order" criteria.
Your refund will be processed within 5 business days.
QUESTION-5: DO YOU DELIVER ACROSS THE WORLD?
Answer-5: We do not ship outside United Kingdom.
QUESTION-6: CAN I RECEIVE A REIMBURSEMENT?
Answer-6: If you are unsatisfied with the product you’ve acquired, you may get your money back. Provided item is returned at buyers cost in its original condition within 14 days of purchase.
QUESTION-7: DO YOU OFFER RETURNS AND REFUNDS?
Answer-7: Yes, we do. Please check our Product Refund Policy to know more.
QUESTION-8: HOW MANY DAYS DO CUSTOMERS HAVE TO RETURN A PRODUCT?
Answer-8: Within 14 days.
QUESTION-9: WHAT IS THE RESTOCKING FEE?
Answer-9: No restocking fee
QUESTION-10: WHAT WILL BE THE CUSTOMER REMORSE?
(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)
Answer-10: Customer responsibility.
QUESTION-11: HOW CAN CUSTOMERS RETURN YOUR PRODUCTS?
Answer-11: By mail
QUESTION-12: HOW WILL CUSTOMERS GET THE RETURN LABEL?
Answer-12: Your selected product/products
QUESTION-13: HOW MUCH WILL CUSTOMERS PAY FOR RETURN SHIPPING?
Answer-13: Actual cost of return shipping. Read more details about Shipping Policy
QUESTION-14: WHAT WILL BE THE RETURNS PRODUCTS CONDITION?
QUESTION-15: WILL CUSTOMS AND TAXES BE INCLUDED IN THE PRODUCT PRICE?
Answer-15: Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details.
QUESTION-16: IS IT POSSIBLE TO CHANGE OR CANCEL AN ORDER?
Answer-16: Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.
QUESTION-17: WHAT IF I RECEIVE A DAMAGED PRODUCT?
Answer-17: Please email email@example.com with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.
QUESTION-18: WHAT PAYMENT METHOD WAS RECEIVED?
Answer-17: We receive all major credit and debit cards, including Visa, MasterCard, American Express, Discover, Shop Pay, Google Pay etc
30 DAY RISK-FREE :
We have an iron-clad risk-free 14-day policy that begins only when you receive the product!
If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
IF YOU HAVE ANY QUERIES, PLEASE DO NOT HESITATE TO CONTACT US AT THE FOLLOWING ADDRESS:
Customer Support Contact:
Address: 20-22 Wenlock Road
London, N1 7GU
Mon - Fri: 08:00 - 19:00 (All times GMT)